Complaints and Appeals
Axiom is committed to ensuring that all complaints and appeals are managed and resolved in an objective, equitable, and timely manner. We respond to and investigate allegations involving the conduct of:
a) Axiom, including its trainers, assessors, or other staff; b) A student of Axiom.
Complaints
All concerns are treated seriously, investigated promptly, and managed in a fair, confidential, and transparent manner. Complaints are handled using structured processes that ensure issues are resolved effectively while safeguarding the rights of all parties involved. Outcomes are documented, and actions are taken where required to maintain the quality and integrity of our training and assessment services.
Appeals
Students may lodge an appeal in relation to:
Assessment Appeals – Requests to review an assessment decision, including final results or decisions made during the assessment process.
Academic Integrity Appeals – Requests to review decisions relating to breaches of academic integrity.
Before submitting a formal appeal, students must first discuss the matter with their trainer, assessor, or training manager. If the matter remains unresolved, a formal Complaints and Appeals Form may be submitted for review.
Appeal Timeframes and Process
Following an assessment event, results are available on the Student eLearn Portal.
Students have 20 days from the date results are posted to lodge an assessment appeal or academic integrity appeal. Appeals are submitted via the Complaints and Appeals Request Form to student@axiomcompliance.com.au.
Written acknowledgement will be provided within five working days of lodging the appeal.
A formal determination will be provided within 15 working days of receiving the completed form.
The outcome letter includes reasons for the decision, any actions to be taken, and information about further review options.
If the student is dissatisfied with the outcome, they may request an independent review (e.g., external mediator, ombudsman, or industry expert).
Information about independent review options and any associated costs is provided to the student.
If resolution exceeds 60 calendar days, the appellant is notified in writing with reasons and regular progress updates.
Axiom handles all complaints and appeals in a transparent, fair, and consistent manner, ensuring that all students have their concerns addressed properly.
Complaints and Appeals form is available on the website under Forms and FAQ’s
a) Axiom, including its trainers, assessors, or other staff; b) A student of Axiom.
Complaints
All concerns are treated seriously, investigated promptly, and managed in a fair, confidential, and transparent manner. Complaints are handled using structured processes that ensure issues are resolved effectively while safeguarding the rights of all parties involved. Outcomes are documented, and actions are taken where required to maintain the quality and integrity of our training and assessment services.
Appeals
Students may lodge an appeal in relation to:
Assessment Appeals – Requests to review an assessment decision, including final results or decisions made during the assessment process.
Academic Integrity Appeals – Requests to review decisions relating to breaches of academic integrity.
Before submitting a formal appeal, students must first discuss the matter with their trainer, assessor, or training manager. If the matter remains unresolved, a formal Complaints and Appeals Form may be submitted for review.
Appeal Timeframes and Process
Following an assessment event, results are available on the Student eLearn Portal.
Students have 20 days from the date results are posted to lodge an assessment appeal or academic integrity appeal. Appeals are submitted via the Complaints and Appeals Request Form to student@axiomcompliance.com.au.
Written acknowledgement will be provided within five working days of lodging the appeal.
A formal determination will be provided within 15 working days of receiving the completed form.
The outcome letter includes reasons for the decision, any actions to be taken, and information about further review options.
If the student is dissatisfied with the outcome, they may request an independent review (e.g., external mediator, ombudsman, or industry expert).
Information about independent review options and any associated costs is provided to the student.
If resolution exceeds 60 calendar days, the appellant is notified in writing with reasons and regular progress updates.
Axiom handles all complaints and appeals in a transparent, fair, and consistent manner, ensuring that all students have their concerns addressed properly.
Complaints and Appeals form is available on the website under Forms and FAQ’s